Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don’t have to travel far for excellent care. Our patients experience the convenience of in-clinic chemotherapy treatments, as well as the treatment and management of blood disorders.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Key Responsibilities

• Monitor and work assigned AR queues
• Follow up with insurance companies on unpaid, underpaid, or denied claims via phone, payer portals, or correspondence
• Investigate and resolve claim denials, rejections, and payment discrepancies
• Submit corrected claims, appeals, and supporting documentation as needed
• Ensure accurate and timely resolution of accounts to reduce aging
• Identify trends in denials, underpayments, or payer issues and escalate as appropriate
• Coordinate with coding, billing, and front office teams to resolve root causes of claim issues
• Document all follow-up activities clearly in the practice management system
• Maintain compliance with payer guidelines, contracts, and regulatory requirements (HIPAA)
• Other duties as assigned