The Clinical Applications Manager is responsible for managing the clinical application systems within United Urology Group (UUG). The role will act as a liaison between UUG and field staff to ensure proper implementation and maintenance of system functionality, processes, and workflows. Key duties include coordinating implementation, identifying process improvements, and conducting reporting and auditing.

Primary Duties & Responsibilities:

• Serves as the first line of contact and is considered the superuser/subject matter expert for all clinical applications and systems.

• Manages and resolves complex application problems in coordination with UUG.

• Assists in development and implementation of application systems, including training, support activities, and monitoring functionality usage.

• Conducts clinical system end-user process audits and reports those findings and recommendations to leadership.

• Maintains comprehensive knowledge of all health systems applications related to functionality and limitations as applicable to workflow and operational needs.

• Serves as a resource to Clinicians, Managers, and associates on the features, strengths, and weaknesses of the various applications and systems.

• Implements training and re-training on applicable modules to ensure proper usage by physicians and staff and evaluate the effectiveness of the process.

• Develop policies, procedures, and best practices for our clinical application systems.

• Participate in local, regional, or national user groups or organizations to enhance networking and contacts and obtain best practices for implementation as applicable to the job position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

• Bachelor’s degree in health care, IT or business-related field required.

• Minimum of five to seven (5-7) years of experience with PM/EHR in practice management setting.

• Experience with information systems, clinical software, and other computer applications. Prior experience with Allscripts preferred.

• Project management experience preferred.

Knowledge, Competencies & Skills:

• Superior leadership, problem-solving, teamwork, and decision-making skills.

• Excellent written, verbal, and interpersonal communication skills.

• Strong computer skills in Microsoft Office products.

• Proficient computer software and database skills.

• Strong math and analytical skills.

• Proficient knowledge of Medical Terminology.

• Ability to multi-task and work in a fast-paced, high-volume environment.

Tech Requirements for the Job:

• High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.

• Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.

• Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.

• Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.

Direct Reports:

• N/A.