Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The Patient AR Specialist works actively to resolve all patient inquiries and balances. This position works closely with the Financial Counselor, Patient Advocates, and Insurance Collectors to ensure patient balances are resolved effectively.

Responsibilities:

· Receives incoming phone calls regarding their financial responsibilities for services rendered by

the practices.

· Provides the patient with the methods available to make a payment on their account or assists the patient by taking the payment over the phone.

· Sets up payment arrangements on a patient account when requested in accordance with the company policy.

· Works with patients to gather financial information to assist in the application process of qualifying

patients for assistance.

· Generates patient statements as needed.

· Coordinates with other RCM departments and the practice as needed to resolve complex patient balance inquiries.

· Takes the necessary steps when notified that a patient is deceased or has filed bankruptcy.

· Return all messages within 24 hours.

· Makes outbound patient calls as requested by management to collect payment or obtain updated

insurance information.

· Works patient correspondences and mail return promptly

· Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.

Required Qualifications:

· High School diploma or equivalent required.

· Previous healthcare billing experience and patient collection experience preferred.

· Previous Customer Service or Call Center experience preferred.

Essential Competencies:

· Attendance is an essential job function.

· Previous Customer Service or Call Center experience preferred.

· Excellent customer service skills

· Working knowledge of billing, HCPCS, CPT and ICD codes

· Previous patient collections experience preferred.

· Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service orientation.

· Effective verbal and written communications, including active listening skills.

· Exceptional Multi-tasking, organizational skills and superb attention to detail.

· Proficient in the use of computer applications, (MS Word, Excel, Outlook)

The above job description is a general overview of the responsibilities and competencies for this role at OneOncology. Specific details may vary based on the needs of the organization.