Call Center Rep.

About One to One: One to One Health is an innovative healthcare company that prides itself on delivering relationship-driven care. By partnering with employers to provide coordinated and patient-centered care, we improve the health and wellness of our patients while reducing costs. Our offerings include primary care, occupational health, virtual care, wellness, and mental health. Our clients include school systems, manufacturers, utilities, and large universities.

We were founded by a primary care physician whose passion is delivering the best healthcare outcomes with a focus on patient experience. We are dedicated to improving the lives of the over 100,000 patients we support, expanding our vision to “do good and help others.”

Essential Functions:

Responsibilities include scheduling for multiple clinics, office and medical supplies management, assistance with provider scheduling. Answer the telephone in a professional manner, Receive inbound calls from multiple clients, Dr offices and pharmacy’s. Fax and photocopy information as needed.Respond to inquiries relating to the employee’s particular area within given timeframes and within established policy. Participate in computer training and assume gradually increasing computer-related responsibilities.

Customer Service Specialist:

Perferred Eclinical knowledge

Proper phone etiquette

Multitasking is a must

Knowledge of Excel and Word Documents

Meet Quality Assurance Requirements and other key performance metrics.

Excellent interpersonal, written, and oral communication skills

Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced health care environment

Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

Teamwork Orientation

Communications Proficiency

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position.

Required Education and Experience

High school diploma.

Health care industry experience

One to One Health is an equal opportunity employer and does not discriminate in hiring based on race, color, creed, religion, sex, sexual orientation, national origin, age, disability, pregnancy, genetic information, gender identity, or veteran status.