Position: AV Technician

We are seeking a skilled and detail-oriented Audio Video (AV) Technician with hands-on experience in Crestron systems and conference room technology. This role will report to the Director of IT Service Management. The ideal candidate will be responsible for installing, configuring, troubleshooting, and maintaining AV systems in corporate conference rooms and meeting spaces. This role requires strong technical knowledge, excellent customer service skills, and the ability to work independently or as part of a team. This position is located on site in Brentwood, TN. Travel will be required between Tennessee and Arizona. Occasional after-hours support for executive meetings or special events will also be expected.

Responsibilities

• Install, configure, and support AV systems including displays, projectors, microphones, speakers, DSPs, and control systems.
• Program, commission, and troubleshoot Crestron control systems (touch panels, processors, room scheduling panels, etc.)
• Provide day-to-day support for conference rooms and executive meeting spaces.
• Diagnose and resolve AV, control system, and connectivity issues (audio, video, control, network).
• Plan and perform firmware updates and system upgrades on Crestron and related AV equipment.
• Conduct routine preventative maintenance and system testing.
• Coordinate and support Zoom, Microsoft Teams, and other video conferencing platforms.
• Provide end-user training and technical support during live meetings or events.
• Maintain documentation including system diagrams, SOPs, configurations, and service logs.
• Collaborate with IT, facilities, and external vendors on AV projects.
• Ensure all installations meet company standards and safety guidelines.
• Coordinate with C-Suite Executive Assistants for planned events.

Position Requirements

• Minimum of two (2) years of experience as an AV Technician in corporate or enterprise environments
• Hands-on experience with Crestron systems (programming, configuration, troubleshooting).
• Experience supporting conference rooms and video conferencing systems.
• Understanding of AV signal flow and control systems.
• Knowledge of audio systems, microphones, DSPs, amplifiers, and display technologies.
• Familiarity with networking fundamentals (IP addressing, PoE, VLANs preferred).
• Experience with Zoom Rooms, Microsoft Teams Rooms, or similar platforms
• Ability to read and interpret AV schematics and wiring diagrams.
• Troubleshooting and problem-solving skills.
• Communication and customer service skills and white glove support.Ability to lift up to 50 pounds; climb ladders and work in ceilings or tight spaces; and to sit, stand, and walk for extended periods of time
• Crestron Certified Programmer (or working toward certification) preferred.
• Experience with other control systems (Extron, AMX, QSC, etc.) preferred.
• Basic rack-building and cable termination experience preferred.
• Experience with room scheduling systems and digital signage preferred.
• Minimum of one (1) year of basic networking experience preferred.

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.