Position: Director, Licensing

The Director, Licensing provides strategic and operational leadership for all provider licensing activities across Monogram Health’s multi-state operations. This role oversees the full licensing lifecycle, ensuring regulatory compliance while building scalable, efficient processes that support timely provider onboarding and uninterrupted patient care. The Director partners closely with Credentialing, Compliance, and Operations leaders to align licensing strategy with organizational growth and serves as the escalation point for complex licensing and regulatory matters.

Responsibilities

• Lead and oversee end-to-end provider licensing across all states and provider types
• Ensure ongoing compliance with state licensing laws, practice acts, DEA/CDS/CSR, prescriptive authority, collaborative practice agreements, and licensure compacts
• Monitor regulatory changes and translate requirements into operational workflows
• Serve as primary escalation point for complex, high-risk, or time-sensitive licensing issues
• Build and maintain scalable licensing workflows, lifecycle tracking, and expirable management
• Own licensing data integrity across systems and reporting tools
• Support and develop dashboards, KPIs, and executive-level reporting to support forecasting and decision-making
• Lead, coach, and develop Licensing Specialists and related team members
• Establish performance expectations, service levels, and quality standards
• Partner cross-functionally with Credentialing, Compliance, Provider Operations, HR, Finance, and IT
• Act as liaison with state boards, monitoring vendors, and external partners
• Maintain audit readiness and support NCQA, CMS, Joint Commission, and delegated credentialing requirements
• Manage licensing-related vendors, expenses, and reconciliation processes
• Represent Licensing in leadership and executive forums

Position Requirements

• Bachelor’s degree required in Healthcare Administration, Business, or related field; Master’s degree preferred
• Minimum of five (5) years of progressive experience in provider licensing, credentialing, or medical staff services, including three (3) years of people leadership experience
• Extensive knowledge of multi-state licensure, DEA/CDS, prescriptive authority, CPAs, and licensure compacts
• Proficiency with licensing systems, dashboards, and Excel-based reporting
• Proven ability to build scalable processes in a fast-paced or high-growth environment
• Analytical, communication, and stakeholder management skills
• Experience in telehealth, multi-state, or value-based care models preferred
• Experience supporting NCQA accreditation or delegated credentialing preferred

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.