Position: Patient Experience Coordinator (Bilingual)

The Patient Experience Coordinator is a key member of a care team that is responsible for the administrative tasks associated with delivering transformative kidney care. The Patient Experience Coordinator is responsible for reaching out to patients over the phone to conduct our member satisfaction survey. The Patient Experience Coordinator will also process all mailed surveys. The Patient Experience Coordinator will perform data entry and communications tasks, ensuring that data is entered accurately and that the correct communications and materials are sent to patients on time.

Responsibilities

• Conduct outbound calls to prospective patients using scripts to complete member satisfaction surveys.
• Print, package, and mail patient letters, postcards, flyers, educational materials, and any other documentation or materials that must be mailed to our patients.
• Field inbound calls with a positive attitude, building rapport and trust with patients.
• Enter data as needed into Salesforce, as required.
• Overcome objections that patients may present
• Protect the health care privacy of patients by strictly following HIPAA regulations.
• Creates and manages reports or workforce management systems.

Position Requirements

• High School Diploma or GED required.
• Proficiency in English and Spanish is essential.
• Minimum of two (2) years of relevant work experience.
• Ability to learn and retain information in a fast-paced environment.
• Ability to balance multiple competing priorities while meeting or exceeding deadlines.
• Must be dependable, with a dedicated work ethic, attention to detail and accuracy.
• Professional, poised, and self-sufficient.
• Thrives in a fast paced start up environment while embracing change with a “can do” attitude.
• Demonstrated verbal and written communication and active listening skills.
• Experience in sales and/or telemarketing, in the health care industry and heavy outbound appointment setting is a significant plus.
• Proficient computer skills including ability to use Microsoft Suite
• Knowledge of the medical industry, especially care management or home health, is beneficial.

Benefits

Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts

Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources

Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave

Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.