Position: Director of Operations

The Director of Operations will partner closely with the VP of Operations to ensure seamless execution of Monogram Health’s clinical program operations. They will manage impactful initiatives across key domains (APP treatment protocols and workflows, clinician support services, behavioral health, social determinants of health, and more) while fostering alignment between corporate functions and regional teams. Success in this role requires strong strategic thinking, problem solving, operational rigor, and the ability to translate priorities into actionable outcomes.

Responsibilities

• Drive strategic initiatives across all operational functions, ensuring alignment with organizational goals
• Support development and execution of operational workflows and roadmaps
• Monitor performance and adoption metrics to identify opportunities for improvement across programs and regions
• Serve as liaison between Operations and other teams and functions that we frequently interact with (Regional (Pod) leadership, Behavioral Health, IT, Finance, etc.)
• Facilitate communication and alignment between regional leadership, operations teams, and IT (tech)
• End-to-end ownership of projects and initiatives under the VP of Operations’ domain
• Support development and execution of IT (tech) and reporting roadmaps for items related to clinical operations
• Assist in oversight of clinical operations and integration, clinician support services, behavioral health program, and social determinants of health initiatives
• Support evaluation and optimization of workflows, policies, and processes to improve efficiency and quality
• Partner with leaders to ensure compliance with regulatory and client requirements
• Maintain documentation and tools that promote clarity of roles and responsibilities across teams
• Collaborate on organizational structure reviews, including evaluation of roles, titles, and job descriptions
• Conduct analysis of operational and clinical data to identify trends and opportunities for improvement
• Assist with the development of dashboards and reporting tools (and priorities) to monitor KPIs and progress toward strategic goals
• Provide insights and recommendations to inform executive decision-making
• Lead or assist with high-priority projects assigned by VP of Operations
• Support initiatives and key leadership duties of the Chief Medical Officer in partnership with the VP of Operations
• Act as a thought partner on strategic decisions, organizational design, and operational improvements
• Prepare materials for executive and leadership meetings, ensuring accuracy and clarity

Position Requirements

• Bachelor’s degree required; master’s degree preferred but not required for those with relevant experience
• 5+ years of experience in operations, strategy, consulting, or analytical roles
• Strong analytical skills with advanced proficiency in Microsoft Excel and PowerPoint
• Experience in healthcare or high-growth environments preferred
• Excellent communication and relationship-building skills; ability to influence without authority
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.