Position: Fulfillment Manager

Location: Brentwood, TN (On-site)

Monogram Health is seeking a highly organized, proactive Fulfillment Manager to oversee all day-to-day fulfillment operations. This role is responsible for ensuring timely, accurate, and cost-effective picking, packing, and shipping of supplies and equipment across all Monogram locations. You will lead a small but growing team, manage third-party logistics partners, oversee on-site inventory, and own our outbound shipping and receiving processes.

Responsibilities

Team Management

• Directly manage shipping/receiving staff and fulfillment associates.
• Train, develop, and coach team members to meet KPIs and support their growth.
• Create a strong culture of accountability, efficiency, and continuous improvement.

Logistics & Process Improvement

• Act as Monogram’s primary logistics lead — manage shipping accounts, rate structures, service issues, and performance metrics.
• Analyze fulfillment data to identify trends, inefficiencies, or cost-saving opportunities.
• Recommend and implement improvements to systems and tools that support logistics and inventory visibility.

Fulfillment & Shipping Operations

• Lead all fulfillment activities including pick/pack/ship processes for clinical and non-clinical materials.
• Ensure accurate and timely outbound shipments to field teams, clinics, and corporate offices.
• Develop and optimize SOPs and workflows to improve order accuracy, speed, and cost-efficiency.
• Own vendor relationships and daily operations with FedEx, UPS, and other shipping partners.

Receiving & Inventory

• Oversee inbound receiving processes and ensure proper reconciliation of goods received.
• Maintain accurate on-site inventory records and coordinate with Procurement and Facilities to ensure appropriate stock levels.
• Lead physical inventory counts and cycle count programs; investigate and resolve discrepancies.

Position Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 5 years of experience in fulfillment, logistics, or warehouse operations, with at least 2 years in a supervisory or managerial role.
• Demonstrated understanding of shipping platforms (e.g., FedEx Ship Manager, UPS WorldShip).
• Proven experience managing inventory and executing fulfillment workflows in a growing organization.
• Working knowledge using basic inventory or order management tools
• Evidence of organizational skills with attention to detail and urgency.
• People leadership and communication skills.

Benefits

Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts

Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources

Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave

Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health:

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.