Position: Multi-Specialty Practice Patient Support Specialist

Monogram Health is seeking experienced health care professionals committed to providing excellent patient experiences. The Patient Support Specialist will be charged with ensuring that the patient’s experience with Monogram Health is cohesive and all clinical needs are being met. This individual must be comfortable interfacing with patients via virtual platforms, assisting patients with the setup and use of our telemedicine platform, and developing trusting relationships with patients. He or she will support patients and providers. This individual is a vital asset to the team who is responsible for a panel of patients, along with other members of the care team, and guides patients to meet their preventive, chronic and acute care needs.

Position Requirements

• The position will be remote
• Excellent time management skills and ability to demonstrate high attention to detail
• Electronic health record (EHR) experience; Athena and Salesforce experience preferred
• Medical Assistant certification preferred
• Outstanding communication skills with exceptional listening ability
• Ability to be flexible and available as needed throughout the workday
• Exceptional interpersonal skills with the ability to develop trusting, collaborative relationships
• Desire to help patients live a better, healthier life

Roles and Responsibilities

• Assist in managing the health of your panel of patients and proactively track whether your patients are up to date on preventative measures
• Assist in the facilitation of referrals, prior authorizations, and lab order fulfillment
• Proactively follow-up with patients regarding logging vitals (BP, BS, weight), symptom assessments, and scheduling needs
• Aid patients in the fulfillment, initiation and follow-up for prescriptions
• Help patients and family members understand their chronic conditions and how to prevent further disease progression
• Ensure that care provided is collaborative and act to engage specialists as needed
• Facilitate and confirm referrals and prior authorizations are completed and documented appropriately prior to scheduling visits
• Complete and track prior authorizations for medications and procedures.
• Review and ensure completion of necessary diagnostic testing and ensure they are uploaded to the system appropriately (e.g., echocardiograms, EKGs, lab work).
• Assist clinicians as needed
• Other duties as assigned

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.