Job Description

A bit about this role:

As a Senior Pharmacy Technician on the Formulary Management Team, you will own the oversight of various Part D formularies, provide expertise on drug evaluations, coverage recommendations, and utilization management. You will monitor new drug releases, analyze utilization trends, and conduct comprehensive regulatory research to ensure CMS compliance. You will also serve as a subject matter expert for clinical pharmacy operations, supporting cross-functional teams and helping ensure that our members understand their pharmacy and formulary benefits.

Embracing technology and innovation, our dynamic team navigates Medicare rules and regulations while prioritizing exceptional member care. We are seeking a certified pharmacy technician with direct managed care experience in Part D/MAPD, including PBM collaboration on the administration of Part D and Part B pharmacy claims. Candidates should have strong drug knowledge, advanced analytical skills, and proficiency with data and business intelligence tools to drive formulary accuracy, compliance, and operational efficiency. Experience supporting Medicare Part D bid development is highly valued.

At Devoted Health, we're dedicated to providing personalized, coordinated care to every Medicare-eligible member, aligning with the care and support we'd want for our own families.

Responsibilities & Impact will include:

• Lead the development, implementation, maintenance, and evaluation of formularies, ensuring adherence to CMS rules and state-specific regulations.

• Drive cross-functional decision-making on formulary strategy, including tier placement, utilization management criteria, and excluded drug determinations, in partnership with Actuarial, Finance, Compliance, and PBM stakeholders.

• Conduct comprehensive clinical and financial analyses supporting formulary decision-making.

• Serve as the pharmacy subject matter expert for the pharmacy components of the Medicare Part D bid, partnering closely with the Product team and Actuarial to inform benefit design, pricing assumptions, and formulary strategy.

• Own HPMS formulary submissions and related CMS filings, ensuring accuracy, timeliness, and alignment with bid strategy.

• Manage formulary change governance processes, including required member and stakeholder notifications.

• Provide expert-level guidance to internal teams and external partners, serving as a go-to resource and escalation point for complex formulary-related inquiries.

• Support the creation and ongoing enhancement of the online formulary search tool, ensuring alignment between formulary intent, member experience, and system functionality.

• Ensure accuracy and integrity of formulary files, drug databases, claims testing outputs, and published formulary materials (print and web), implementing quality assurance controls as needed.

• Develop, implement, and maintain standard operating procedures to drive operational excellence and mitigate compliance risk.

• Serve as the formulary Subject Matter Expert (SME) for regulatory documents, including Evidence of Coverage (EOC), Summary of Benefits, ANOC, LIS Riders, and related materials.

• Maintain internal knowledge resources and serve as a key escalation point for complex formulary inquiries.

• Lead or contribute to high-impact departmental and enterprise initiatives related to Part D operations.

Required skills and experience:

• Nationally Certified Pharmacy Technician (CPhT) in good standing.

• 5+ years of experience in Medicare Part D operations within a Health Plan and/or PBM, with deep expertise in at least one of the following areas: formulary management, Part D implementation, or utilization management.

• Demonstrated expertise in formulary strategy and administration, including formulary builds, CMS file submissions (e.g., HPMS), drug classification, prior authorization criteria, step therapy programs, and member impact analysis.

• Strong working knowledge of CMS Part D regulations and compliance requirements, with experience interpreting guidance and translating it into operational processes.

• Advanced proficiency in Excel or Google Sheets (e.g., complex formulas, pivot tables, data modeling); experience working with large, messy datasets.

• Experience using business intelligence and data visualization tools (e.g., Tableau, Power BI, Looker) to design dashboards and communicate operational performance trends.

• Track record of identifying operational risk, improving compliance controls, and implementing scalable process improvements.

• Experience supporting Medicare Part D bid development, including collaboration with Product and Actuarial on formulary strategy and benefit design, preferred.

Desired skills and experience:

• You’re highly organized and meticulous when it comes to the details.

• You take full ownership of your work and can operate independently with minimal oversight.

• You are a proactive problem-solver who anticipates issues, identifies root causes, and implements practical solutions.

• You are a transparent communicator about your work, what’s going well, and what's not; and thoughtful about adapting and finding new and innovative ways for improving processes.

• You have a big heart: you love operations, but you also see that caring for members like family means loving and serving each individual.

• Agility and collaboration are critical to your success - you may be asked to do several things and need to change plans mid day.

• You’re naturally curious. You have the ability to recognize process deficiencies, recommend improvements and implement solutions.

• You have a bias towards action and execution, and a track record to support your ability to get things done.

Salary range: $28 - $36 / hour

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.