At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit more about this role:

The Senior Operations Performance Improvement Manager, a key member of Devoted’s Implementation and Improvement team, sits within Health Plan Operations and works within and across key operational functions to drive measurable organization-wide scalability and improvement solutions. This work spans Devoted's new/ existing program years, geographies, products, and teams. He/ she proactively assesses the needs of the business function, effectively influences leadership, and lobbies for resourcing to address predicted, high value improvement, transformation, and/or prevention efforts accordingly. The ideal candidate is a self-starter with a high degree of integrity and humility - there is no problem too great or too small and you must be able to roll up your sleeves to dig in. The candidate must demonstrate: the ability to lend structure to ambiguity; an aptitude for problem-solving and change management; and a willingness to build/execute recommended plans and approaches in line with stakeholder priorities.

Your Responsibilities and Impact will include:

• Drive organization-wide operational excellence and continuous improvement, whether that be specific to the launch of a new plan year or to post launch operational functions.

• Proactively identify new and emerging organizational improvement areas/needs.

• Re-evaluate broken, inefficient, non compliant and/or sub optimal processes; propose and influence the adoption of people, process and/or tech improvements.

• Engage with cross-functional Ops and Tech leadership to understand current processes/systems, assess and prioritize the root cause(s) of discovered pain points, and heavily influence and deliver operational improvement to ensure operational longevity and scalability.

• Reiterate end-goals and deprioritize scope creep not fully and directly aligned with achieving outcome(s) of interest

• Assure improvement efforts result in desired, measurable results.

• Continuously promote data-driven decision-making and actively contribute to organizational development and ongoing optimization.

Required skills and experience:

• Ability to operate autonomously in a fast-paced, tech-enabled environment that requires quick turnaround results. Ability to lend structure to ambiguity with a willingness to lend support to whatever the ask may be.

• Proven success identifying, executing, and delivering measurable outcomes on process improvement and workflow optimization engagements.

• Strong understanding of data-driven, business process analysis and improvement, project management, and change management approaches and principles.

• Ability to cultivate productive working relationships/ influence key decisions with senior leadership and key ops/ tech stakeholder groups across an organization.

• Ability to remain flexible and adaptable to course correction and change.

• Strong written and oral communication skills.

• 6-8 years of relevant business experience, including at least 8 years of demonstrated experience in a strategic consulting, business process development/re-engineering, and/or tech-enabled business optimization role.

• Bachelor's Degree. Graduate degree in relevant field (e.g. public health, business administration) and/or at least 8 years of equivalent work experience.

• Demonstrated progression of leadership, responsibility, knowledge, and experience.

Desired skills and experience:

• Health industry and/or start-up experience strongly preferred. Medicare experience a plus.

• Familiarity with 1+ performance improvement methods strongly preferred

Salary: $104,500 - $155,000 annually

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Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.